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CASE STUDY
Redefine and Redesign
Internet Banking
MY ROLE
Research
User Experience
Visual Design
our
Challenge
Redesigning several banking products and features for Net banking and Mobile banking.
After the COVID lockdown, the bank wanted to set up all their process online. Benchmarking, defining, wireframing and designing all these process in crunched timelines was our main challenge.
key concept
Products
There were multiple products that I worked on during my time. This firm had many limitations towards design, although I tried my best to push for the best design strategies. Following the right processes, here are a few projects I worked on,
1.
Project Management System
Managing a project is a big task at a large bank. The system I worked on was complex as it had to manage hundreds of projects per user with varying importance. Tracking, filtering, setting reminders, keeping track and updating projects were main features required for this PMS.
2.
Delivery Tracking
Tracking bank products for the user is an extremely important and secure process. Just as every delivery tracker, we had to show the deliverable, delivery date along with a tracker to see where exactly the delivery is. For the bank, their help section was just as important.
3.
Opening Fixed Deposit
Here are a few concept wireframes for opening a deposit. I studied the process to finalise the easiest ways to start an FD. These are logged in flows so all customer information is known.
4.
Chatbot
The key points to remember while desiging a chatbot are to keep the purpose in mind, know the range of actions to execute, know weaknesses of talking to a bot and all possible replies to every question.
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